I took my 2002 Audi in for a check. They talked me into inspecting the timing belt. I reluctantly agreed as I had had that done a few months prior and was told it was okay. The owner then called me with an estimate to replace the timing belt & other parts. I was skeptical, didn't want to do all that. He invited me to come in and see my car and the old belt. I did. It was very cracked all around the inside and he explained everything to me, answering all my questions. I had the work done and I am so glad I did! If that belt had broken, my engine could have been destroyed! As a woman, I am so leery of car repair shops and being treated condescendingly. This experience was refreshing as I was treated courteously from setting up my appointment, shuttle ride, to the completion of the service. In addition, I checked around and the rate was much lower than others. Their Audi guy is very experienced as well. He took time to help explain things to me and was the one who insisted on getting the belt off so it could be inspected (damage missed by the other shop), very professional. Anyway, I recommend this shop to anyone! They know their stuff. Pros: Coveniently located for Eastside people, excellent service! Cons: Can't think of anything here...