Bellevue Auto Repair

A few weeks ago a low coolant warning popped up on my ML 350. I just happen to work in an office building right next to German Car Specialists so I gave them a call. They told me to just stop in and they topped off my coolant for NO CHARGE!!! Yesterday while on the way in to work a rear brake light warning came on so....I called them up again....Dan said to just stop in with it and they would gladly take a look. Cost to repair...$3.27...the price of the bulb. I have not doubt that if I had taken it to the dealer there would have been exorbitant labor charges for these things. I definitely plan to bring my car here for the next scheduled service. I would bring the car back here from Seattle even if I didn't happen to work next door. Thanks for the great service!!!

I'm the new owner of a 2007 BMW 335i... bought it over at BMW of Bellevue. The prior owner took very good care of it, and I plan to do the same. So when 3 days after I bought the car one of the tail lights went out, who was my first call? BMW of Bellevue, of course. They happily made me an appointment, quoting me $125 (to start...) to replace the bulb. ARE YOU KIDDING ME?!?! So over the weekend before my Monday morning appointment my brilliant wife suggested I call "that German car place on Factoria". BRILLIANT INDEED!!! I called at 7:35am on Monday morning, and was told to come right on over. Dan Kauffman, the Service Advisor, happily changed the bulb - no appointment necessary. It took him all of about 10 minutes (though he apologized for the wait), and then he wished me a fine day! When I offered to at least pay for the bulb, he said, and I quote, "Nope - no charge. Just come back for your next oil change." And he said it with a smile (though admittedly he was smiling the entire time; that must just be how he is...) And, yes, he even showed me how to do it myself should I ever need to. Now THAT'S CUSTOMER SERVICE!!! Dan - you just earned German Car Specialists a customer.

My first time was amazing! I am actually looking forward to taking my car back there for it's next oil change, which is coming up soon! I'm happy that I found a place that can take of my car so well, since I am not exactly a car person and I would love to have my Mini Cooper around for a long time! Thank you!

First visit to German Car Specialists. I found the team to be professional, courteous and prompt.After having our Audi A4 mis-diagnosed by two other mechanics (dealer and independent), it was nice that they could find the issue.Having a shuttle service was also a +. I will defiantly return!

Excellent service, friendly staff and, of course, competitive pricing. The owner, Tony was very amiable and told me the long history of the company while I waited for a drive to work by one of his employees. I look forwards to going there again for my future German car service needs.

Dan, thank you for your team's work on my car. It is hard when you have to put a price on work performed as to how happy I am with the result. Of course would love to have cost be less but I will say I am very, very happy with the car and the fixes that your guys did. It does seem to run better but most of all, I have some piece of mind knowing you went thru it and we did what was needed immediately. I know more is to come but at least it is solid right now. Again, I know they get paid for what they do but please thank them for me as it pertains to my car and that work. Thanks again Dan, I am sure I will see you again.

I have an '06 Audi A3 and have always had it serviced at the dealer...til now. My car was ready for the 75K service...the dealer was tied up and couldn't get me in for a couple of weeks. I had always meant to look into German Auto Specialists but for whatever reason I'd just stayed with what was familiar. So I called. They could get me in the next day and the price was a bunch less! The result of my visit is that they are now my car's 'servicer' for the rest of its life! They're really nice people. They really know what they're doing. They have really good prices. That's a lot of 'reallys' but they deserve each one plus more. There's a relaxed atmosphere there too. The dealer has more of a frantic feeling and there is a sort of 'nervousness' about getting you to give them '5 stars' or 'fantastically outstanding' or whatever it is on the manufacturer's followup. I guess that's part of the price of being a franchise. So I was very impressed. They both do quality work but for me, from now on, I'll be a dedicated customer of the relaxed, professional, comfortably priced services of German Car Specialists. Besides, I want to see Tony's Army helmet again...that, by itself, is worth a visit.

German Car Specialists provides excellent, professional service at more than reasonable prices. Everyone that helped me explained the details of my car's diagnostic very clearly with no pressure. They were fast and thorough, stayed in contact throughout the service, offered a free shuttle and washed my car. I could not be happier with the entire experience. Thank you!

I took my Audi for brake service. They did the work perfectly. In addition, they are very professional and courteous. They also have a very convenient shuttle service. I would go there again.

After moving to the area recently, we bring both of our cars, a BMW and Mercedes, to German Car Specialists for service and repairs. They are usually able to get us in the same day or the next. The estimates are reasonable along with quality service. Keep up the good work!