I am revising my review based off the visit I had. I've been here about 4 different times, the customer service is nice and I like that a complimentary ride is provided to and from the shop, however I am very dissatisfied with German Car Specialists! This repair shop is just like all of the other crooked underhanded places who take advantage of people who know nothing about cars. I was only quoted approximate pricing for the work I had done and was not notified of the final amount until I picked up the car and of course the figures originally given to me didn't match the final bill! I had my battery changed, oil change, front light bulb replaced and an annual yearly inspection for a total of $916.00! The labor alone was $405! Then Adam (front desk guy) reccomended I get an additional $705.00 gas leak repair of course I did not get that part done! Then I have my car back for 1 day and the "service due soon" light comes on, I take it back and Adam tells me I need to replace another part that will cost an additional $1300.00!! When I replied in shock Adam stated "I'm doing you a favor by waiving the diagnostic fee" which is $124.00! My BMW is getting up there in age but this is rediculous and such shady practice I have no intention on returning again! Very disappointed!
We're thrilled to hear you've found our service to be friendly and professional, Shawna! We'll be sure to keep your feedback about providing updates in mind going forward. If there's anything else we can help with, don't hesitate to give us a call. -The Team at German Car Specialists
- German Car Specialists