The staff at German Car Specialists were awesome. I called in for a Service Appointment for my Mercedes, and they were able to get me in for an appointment the following day. Also, when I called in I was able to speak to a mechanic about my vehicle, and he estimated a cost that was reasonable. When I got to my appointment, the staff was courteous and friendly. The mechanic who worked on my vehicle did not bill me additional charges without my approval first, and was able to explain to me in layman's terms what my vehicle needed and why. I will be going back again for future services, and I have recommended German Car Specialists to many of my friends!