My extended warranty expired and took my Audi A4 to German Car for the first time last week. Customer service was great from the moment I called in to make my appointment. Kevin was good at explaining what my car needed done: regular service, other parts needing replacement, front brakes, and repair a noise my car had for a while. I paid $1600 for EVERYTHING while the dealer (Barrier in Bellevue) quoted me $1500 to repair only that noise!! $1600 is a lot of money but compared to dealer prices you save lots of money. Oh! did I forget to say German Car also offers shuttle service? :) I am very pleased and will continue taking my car to them.